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Assisted Living FAQ's
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Questions
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Answers
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| 1. How can I pay for
assisted living services? |
Quail Hollow Assisted Living
accepts private pay and Medicaid payments.
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| 2. How long can I stay at
Quail Hollow Assisted Living? |
Quail Hollow Assisted Living
will work with you to develop a long-term care plan, allowing
you to stay at our center as long is it is safe to do so. |
| 3. How will I know if I am
eligible for assisted living care? |
Assessments will be completed
by a qualified Quail Hollow Assisted Living staff member to determine
if we can meet your needs. For those residents applying for
Medicaid, a State social worker will assess your needs and determine
State eligibility. |
| 4. How do I apply for
Medicaid? |
If you are interested in
residential care at Quail Hollow Assisted Living and would like to
determine your eligibility for State Medicaid programs available to
help with payment, call the Washington State Intake Line at
1-866-323-9409 for an application. |
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Dental FAQ's
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Questions
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Answers
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| 1. What are the dental clinic's
hours of operation? |
The Colville Community Dental
Clinic is open Monday through Friday from 7:00 a.m. to
5:00 p.m. Our phone lines open at 8:15 a.m.
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| 2. How many dentists do you
have on staff? |
The dental clinic currently
has 6 dentists and 1 hygienist on staff. |
| 3. Does the dental clinic
accept emergency patients? |
Yes, we do! Please call before
3:00 p.m. for a work-in appointment on the following day. |
| 4. Does the dental clinic
offer payment arrangements? |
Yes, the clinic is happy to
work with you in making payment arrangements for your dental work. |
| 5. Do you accept medical
coupons, such as Medicaid/DSHS? |
Yes, the Colville Community
Dental Clinic accepts coupons for both children and adults. |
| 6. At what age should my
child be seen for their very first dental visit? |
It's a good idea to schedule
an initial examination once your child's first tooth has come in. |
| 7. Does the dental clinic
offer General Anesthesia? |
Yes, the clinic offers general
anesthesia for children. |
| 8. How often do my teeth
need to be cleaned and examined? |
We recommend a cleaning and
doctor's exam every six months in order to maintain good oral health. |
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Home Health FAQ's
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Questions
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Answers
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| 1. What is Home Health and
what services do they offer? |
Home Health provides health
care services (nursing, aides for personal care, therapy and social
services) at home. |
| 2. How do I qualify for those
services? |
Your doctor must order the specific
services, you must be homebound and there must be a medical necessity. |
| 3. What does homebound mean? |
Homebound means that you have
a condition that makes it physically difficult to leave home (i.e. post-surgical
or medical condition). Patients may go out for medical care and infrequently
for other reasons. |
| 4. Where is your service
area? |
Home Health serves patients
in Stevens, Pend Oreille, Ferry and Northern Spokane Counties. |
| 5. Who pays for your services?
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Payment for Home Health services
is provided by Medicaid (DSHS), Medicare, insurance, private pay and
some charity care funds. |
| 6. How often and for how
many hours per day does Home Health staff visit patients? |
Home Health is an intermittent
care service so our staff base the frequency of visits on the patient's
needs and the length of visit is usually about 1 hour. |
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Hospice FAQ's
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Questions
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Answers
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| 1. How do I qualify for Hospice
Care? |
Hospice is ordered when the
patient and family agree that they would like to receive comfort care
vs. aggressive, curative treatment. |
| 2. Who orders Hospice Care? |
The physician orders Hospice
Care and works with the Hospice Team to facilitate care. |
| 3. Who pays for Hospice services? |
Hospice care is funded primarily
by Medicare or Medicaid insurance. |
| 4. Where may I receive more
information about Hospice services? |
This Website has links to Hospice
of Spokane for other questions you may have about Hospice care or you
may call Kris at 1-877-632-2894. |
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Insurance FAQ's
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Questions
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Answers
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| 1. Why does my explanation
of benefits show an M.D. when I saw a Physician's Assistant? |
Many insurances do not credential
Physician Assistants and require that their services be billed under
their supervising medical doctor. |
| 2. What is the Sliding Fee
Program? How do I apply for Sliding Fee? |
The Sliding Fee Program is a
federally funded grant program. If clients qualify (depending on number
of people living in household and yearly income statement) clients pay
a minimum fee of $20 for an office visit, 25%, 50% or 75% of the office
visit. Contact your local clinic for details |
| 3. What qualifies as verification of income and address? |
Income verification is pay stubs (the most recent 3 months),
and your tax returns. If you are living with someone and do not have
an income then we will need a written notice from that person stating
the situation.
For address verification we like to have a copy of a utility bill
with your name and address.
In verifying either of these pieces of information, please talk to
the front office of the clinic you are receiving services from. They
will work to assist you in this process so that your eligibility is
documented.
|
| 4. Once I am qualified to receive the Sliding Fee or
any other special programs from one of your centers, can I go to any
of the centers for services? |
Yes, our six medical centers and dental offices are owned
and operated by N.E. Washington Health Programs. Once your information
is entered into the database, you can go to any of these locations for
services. |
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Medical FAQ's
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Questions |
Answers |
| 1. Do you require appointments
or do you take walk-ins? |
We prefer to schedule appointments.
We do accept walk-ins on emergency basis and will see our scheduled
patients first if the problem is not emergent. Our front staff likes
to have our nursing staff or providers triage these types of situation
first if possible. |
| 2. What is the difference between a Physician (MD)
and a Physician Assistant (PA-C)? |
Physician assistants (PA's) are trained in medicine, just
like physicians, and in some programs, PA's attend many of the same
classes as medical students. A major difference between PA education
and physician education is not the core content of the curriculum, but
the amount of time spent in school. A physician has complete responsibility
for the care of the patient. The PA shares in that responsibility with
a physician. PA's practice medicine with the supervision of a physician. |
| 3. What does a nurse practitioner do? |
Nurse practitioners (NP's), like an MD, are an independent
practitioner. They do not need to work under a physician's supervision.
NPs were originally designed as "physician extenders" to provide
primary care to improve the health of children. But today's NP focuses
more on holistic, preventive care tailored to individuals - a more skilled
nursing approach -- rather than just substituting for a physician. Nurse
Practitioners can order and interpret diagnostic and laboratory tests,
and can prescribe medication in all 50 states. |
| 4. Do your health centers require an appointment to
be seen? |
As you might imagine, it helps keep the day going smoothly
by having patients make an appointment to be seen. We also understand
that sometimes there are emergencies that require you to come directly
to the center. We make it our goal to provide access to patients throughout
the day. If you choose to walk in without an appointment and it is not
a true emergency, you will probably have to wait until those who have
scheduled ahead of you have been seen. Be patient with us, you are important
and we will take care of you! |
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Quality Improvement FAQ's
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Questions |
Answers |
| 1. How can I communicate
a comment or concern? |
The Quality Improvement (QI) Department is available by phone at (509)
935-8840. Office hours are
8:00 a.m. to 5:00 p.m. Monday through Friday. You may also send an e-mail message to the QI
Director by clicking on the "Contact Us" button and choosing
"Quality Improvement Director".
Our mailing address is:
Attention: QI Director
N.E. Washington Health Programs
PO Box 808
Chewelah, WA 99109-0808
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| 2. What is Quality Improvement?
Why is it important? |
Quality Improvement assures
that our patients receive the high quality of care that they deserve.
NEWHP strives to provide health care that meets the needs of our patients
in a caring and consistent manner. We value our patients. Their care
is our primary concern. QI is the department that checks and reforms
care issues when patient quality is concerned. |
| 3. What is HIPAA? |
The Health Insurance Portability
and Accountability Act (HIPAA) is a set of federally mandated regulations
that began in 1996. The patient confidentiality, privacy and security
aspects are due to go into effect April 2003. The focus for health care
patients is the privacy and security of their personal health information
(or PHI). NEWHP values our patients, and privacy has always been a priority.
In April of 2003 we will be providing our patients with more information
on how we will continue protecting them and their health care information.
Please let us know if your privacy has not been valued or maintained
by contacting the QI Director at (509) 935-8840. |
| 4. Who or what is OSHA and
WISHA? |
Occupational Health and Safety
Administration (OSHA) and Washington Industrial Safety and Health Act
(WISHA) are federal and state organizations that regulate worker and
workplace safety. We at N.E. Washington Health Programs are committed
to a safe workplace environment. Your safety while visiting us matters.
We want you to report to us any areas where safety may be compromised.
Please notify the QI Director at (509) 935-8840 should you have any
concerns. |
