Information about Coronavirus (COVID-19)
With the continuing spread of the 2019 Novel Coronavirus (COVID-19) within the U.S. and Washington State, our organization is working closely with the Washington State Department of Health and Northeast Tri-County Health Department. We are monitoring this rapidly evolving situation closely and taking necessary precautions to ensure the safety of our patients, staff and community. We will share resources and updates on this page as the situation develops.
Notices / Updates to NEW Health Patients
- 03/23/2020 - Resources For Parents At Home During COVID-19
- 03/20/2020 - Pharmacy Update: Curbside Pickup Available
- 03/20/2020 - COVID-19 Drive Thru Patient Care Press Release
- 03/19/2020 - Dental Services and COVID-19
- 03/17/2020 - Information about Coronavirus (COVID-19)
- 03/17/2020 - COVID-19 Message from NEW Health
What is the Novel Coronavirus (COVID-19)?
Novel coronavirus (COVID-19) is a new virus strain spreading from person-to-person in similar ways as the common cold or flu, such as coughing or sneezing. Health experts are concerned because little is known about this new virus and it has the potential to cause severe illness and pneumonia in some people.
Symptoms of COVID-19 illness can range from mild to severe and appear 2-14 days after exposure. Similar to other viral respiratory illnesses, symptoms generally include fever, cough, and shortness of breath. Transmission is person to person via respiratory droplets, touching infected object then touching your own mouth, nose, eyes
What you can do:
There are steps recommended by the Centers for Disease Control and Prevention (CDC) that people should take to reduce their risk of getting and spreading any viral respiratory infections. These include:
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
- Clean and disinfect objects and surfaces.
- Stay at home and away from others if you are feeling ill.
- Avoid travel to high-risk countries. The CDC has a list of level 2 and 3 travel health notices on their website.
The CDC does not recommend that healthy people wear a mask to protect themselves from respiratory diseases, including COVID-19. Facemasks should be worn by people who show symptoms of COVID-19 to help prevent the spread of disease to others, or for health care workers who are taking care of someone in a close setting.
Stay home if:
- You are sick, especially if you have a respiratory illness symptoms. At this time, symptoms are more likely due to the seasonal flu, common cold and other respiratory illnesses versus the COVID-19 virus. However, let’s reduce the spread of disease and stay away from others when you are sick.
- You have traveled to a country on the CDC list of level 2 or 3 travel health notices and feel ill, call your provider.
When to go to the doctor:
- If you have symptoms of a fever or increased shortness of breath in addition to coughing and sneezing call your provider, don’t go to the ER unless directed to. Your provider can give you further instructions and determine if you need testing.
- If you feel ill and have recently traveled to a country on the CDC list of level 2 or 3 travel health notices, please call your provider.
How is NEW Health prepared for COVID-19 in our community?
NEW Health is prepared and ready to care for patients with suspected cases of COVID-19. Our clinical teams have been trained on how to identify, isolate and care for patients with this and other contagious illnesses. All clinics have protocols and systems in place to keep patients, visitors and health care workers safe, and we work closely with the Washington State Department of Health and Northeast Tri-County Health Department as well as the CDC to implement their guidance into our established protocols.
- Patients calling in will be screened for symptoms and given direction whether to come into the clinic or further testing is needed.
- Patients in our medical clinics that are sick, coughing or sneezing will be asked to wear a mask and may be isolated prior to their visit.
- Dental patients that are sick may be rescheduled.
- Patients will be asked at check in if they have a fever, coughing, shortness of breath and if they have traveled outside the U.S. recently.
What is the treatment?
There are no specific treatments for illnesses caused by human coronaviruses. Most people with common human coronavirus illness will recover on their own.
- Home isolation or quarantine in the hospital for severe cases, is always the preferred choice
Stay informed with these resources:
The CDC, Washington State Department of Health and Northeast Tri-County Health Dept are updating their information on this virus frequently as this situation continues to rapidly evolve. Visit the sites below for the latest information and alerts.
The Washington State Department of Health has established a call center to address questions from the public. If you have questions about what is happening in Washington, how the virus is spread, and what to do if you have symptoms, please call 1-800-525-0127 and press #.