April 9, 2020
Dear Patients & Families,
NEW Health remains open and available throughout the coronavirus/COVID-19 pandemic. We have made changes to the way we provide you care. For your safety, and that of our staff, we now temporarily offer curbside and telemedicine visits.
We offer curbside care, courtesy-mail pharmacy, and telemedicine visits at all of our locations, plus drive-thru patient care and pharmacy pickup at our Chewelah, Colville and Lake Spokane locations. Call (509)935-8424 for more information.
NEW Health offers screening for COVID-19, and testing if indicated, at all clinic sites, from the comfort of your own vehicle. Additionally, there is no appointment necessary at our Drive-Thru Patient Care Clinics in Chewelah, Colville and Nine Mile Falls (Lake Spokane).
Telemedicine allows you to talk with a provider using your telephone, smartphone, computer or tablet. We offer telemedicine visits for acute medical complaints like coughs, sore throats, allergies, earaches, rashes, or minor injuries. Additionally, telemedicine can address many chronic conditions, such as diabetes, asthma, or high blood pressure, women’s health issue, family planning or reproductive health, or feelings of anxiety and depression.
Drive Thru Patient Care and Curbside Care:
As needed, we offer curbside care at all of our locations, as well as screening and testing for strep throat, flu and COVID-19, if indicated. All services are performed from the comfort of your own vehicle.
We have curbside pharmacy pick-up at our Chewelah, Colville and Lake Spokane locations. When you arrive to pick up your prescriptions, call the pharmacy or utilize the RxLocal App, available for download on your smartphone, and a pharmacy staff member will bring your prescriptions right to your car! Subject to contractual restrictions, NEW Health is also continuing to offer courtesy mailings of your prescriptions.
If you are feeling sick, please call us as soon as possible so that we can assist you. A NEW Health staff member will be available to assess you and offer you advice and/or treatment.
NEW Health providers will use telemedicine visits to provide care to you if you are feeling sick. If we determine that an in-person visit is needed, we will schedule an appointment for you at one of our clinics.
Adult Physicals and Follow Up Appointments:
Temporarily, we have suspended general physical exams. However, we are glad to schedule a telemedicine visit to help you manage many chronic conditions such as diabetes, asthma, or high blood pressure. Telemedicine visits are also available for many common problems such as coughs, sore throats, allergies, earaches, rashes, and minor injuries. If you have questions or problems about any women’s health issue, we can schedule a telemedicine visit. Please call us so we can arrange care for you with one of our providers.
Pediatric & Teen Physicals and Follow-up Appointments:
Healthy children up to two years of age may schedule appointments for immunizations. Children and teens can schedule a telemedicine visits to discuss preventive health issues as well as many types of problems such as coughs, sore throats, allergies, earaches, rashes, and minor injuries. Additional services available by telemedicine include behavioral health and reproductive health counseling. Please call us so we can arrange care for you with one of our providers.
Mental Health Appointments:
This is a stressful time. Worry can magnify feelings of anxiety and depression. Many people have worsening symptoms such as insomnia, headaches and body aches. You are not alone! Please call us as soon as possible so we can arrange a telemedicine visit with one of our providers.
Temporarily we have suspended routine dental services and are available for emergency services only. If you have an urgent issue, please call us and we will determine if you need to be seen.
Laboratory services continue at clinics. We recommend you complete lab work only if you were recently directed by your NEW Health provider and it is considered critical to your health.
General Clinic Information:
When you arrive at our clinics for your scheduled appointment, please remain in your vehicle and call the clinic to let us know you are here.
Please DO NOT walk into any of our clinics without a scheduled appointment.
Thank you for your flexibility during this challenging time and thank you for trusting NEW Health with your health care needs. We will always provide you with the best medical care, in the safest possible way!
Sincerely, The NEW Health Team
100% of the proceeds of your donations stay at NEW Health to help us continue to provide healthcare services to residents of our communities.